At Taxocity, we are committed to delivering high-quality services and ensuring customer satisfaction. Please read our Refund and Return Policy carefully to understand when and how you may request a refund.
1. Services Covered
This policy applies to all paid services rendered by Taxocity through www.taxocity.com, including but not limited to company registration, tax filing, compliance, intellectual property, advisory, and consultation services.
2. General Refund Terms
Non-Refundable Services: Due to the nature of professional and legal services, certain fees (such as government fees, stamp duties, or third-party charges) are strictly non-refundable once payment has been made and processing has begun.
Service Fees: Taxocity’s professional service fees may be eligible for a refund only under specific circumstances outlined below.
3. Circumstances Eligible for Refund
Refunds will only be provided under the following conditions:
Service Not Rendered: If the purchased service has not been initiated or no work has commenced from our side, a refund request may be considered.
Delay or Non-Delivery: In case of an abnormal delay or proven inability by Taxocity to deliver the agreed service due to reasons within our control, you may be eligible for a partial or full refund.
Duplicate Payment: If you made duplicate payments for the same service, the excess amount will be refunded after verification.
4. Non-Eligible Circumstances
- No refunds shall be provided in the following cases:
- Change of mind after work has commenced or service delivery has begun.
- Client’s failure to furnish required information or documentation on time.
- Rejection of application or registration by any government body due to client-provided incorrect, incomplete, or false information.
- Any fee paid towards government, regulatory authorities, or third parties (such as PAN/TAN/DSC/MSME/Trademark/GST) is non-refundable under any circumstances.
5. Refund Request Procedure
To request a refund, please follow these steps:
Initiate Request: Contact our support team at info@taxocity.com or fill out the form on our Contact Us page referencing your service order number, payment details, and reason for refund.
Verification: Our team will review your request, transaction details, and service progress.
Processing: Eligible refunds will be processed within 7–15 business days after approval, and the amount will be credited to your original payment method.
6. Modifications and Cancellations
- Service modifications are permissible only before work commences. Once work begins, modifications may incur additional charges.
- Cancellation requests received after work has started will not qualify for any refund.
7. Contact for Support
For all refund, return, or cancellation requests, or any concerns, please contact:
Email: info@taxocity.com
8. Policy Updates
We reserve the right to amend this policy at any time. Changes will be posted on this page with the updated effective date. Continued use of our services constitutes your acceptance of the revised policy.